Why Briza exists
This wasn't built in an office.
My family runs a masia in Spain. My best friend rents out his villa on the coast. For years I helped with everything around both houses — the changeovers, the bookings, the repairs, the small disasters of every season. And I watched the same thing wear them both down: the inbox. Questions at midnight. Deposits that needed chasing. The same answer, typed for the hundredth time, in a language they half speak.
My family did what most owners with a serious property do: they paid someone. A meaningful slice of the year's revenue — thousands, every year — just to have the emails answered. It worked. It also never stopped costing.
Briza started as one stubborn idea: replies that don't sound like a machine — answers a guest reads and simply thinks, what a lovely host. Then the rest of the desk grew around it, piece by piece, the way a real season demands it: holds for the guests who need to think, deposits and invoices, the cleaner's calendar, the review asked at the right moment. Built the way an owner would build it — it knows a hold is not a booking, and that the cleaner needs the calendar, not another app.
Through all of it, one rule never moved: you decide what goes out — every single time. Because one wrong message to a guest costs more than a hundred fast ones earn. It runs our own family villa every single day — the account you'll see live on your call. Now it's ready for yours.
— Chimo, founder
